Cartridge Error Prompt After Installing Replacement On Your Brother MFC-8950DW

Unless the cartridge you purchased or installed on your Brother MFC-8950DW printer is not faulty or damaged, “Cartridge Error” can be solved by several ways. In case you just installed a replacement and this error message popped from your printer’s screen, then it’s certain that the item is the root cause of it. Simply remove and replace it with a new one, and probably the problem will disappear. However, if you have tried the said solution and yet from the control panel the same error message still appears. Then you might consider the following recommended steps below.

Refer on the instructions provided below:

Have you tried restarting the unit? If yes, and nothing happens, then proceed on the next steps.

While the unit is ON, open the front door of the printer to remove the cartridges and Brother DR270 drum unit inside. (Do not place your hand inside the unit if you have just printed a document and you haven’t let it cool down for a minute or so. Some surface of the printer might still be hot due to print processing.)

Removing the toner cartridges and laser drum unit will be easy since it’s a procedure that you should be familiar with. Separate the cartridge from the drum by pushing down the green lock at the side of the item.

Check if the toner has damages or problems. Labels and tapes that are left may result to unrecognized cartridge errors, so it’s best to always double-check the item before installing it on your printer. Also do the inspection with the drum units.

Clean the drum unit especially the slot where each toner cartridge sits then re-install the toners back to the drum. Press the cartridge firmly until you hear a ‘click’ sound, which means it’s been lock into place.

Before installing the items back inside the printer, check if there are any materials, broken pieces of components, or paper shreds that might be blocking the memory chip that reads the label tag from the toners. If it’s clear, then insert the items back into the unit by sliding them inside.

Close the front cover firmly and make sure you hear it lock into place. If the replacements particularly the toner cartridges and drum unit were not properly installed, the front door won’t close correctly. Thus, you’ll get another problem with the unit due to the unclosed door.

We hope this solution would fix your problem with your Brother MFC-8950DW.